FAQs

WISE Companion Care (WCC) is an easy to use platform that provides assistance with socialization, light housekeeping, meal preparation, pet care and more – alleviating stress on families and allowing clients to live life on their terms.

By empowering communities through awareness and compassionate support, the WCC movement strives to fight social isolation and break the stigma of receiving help at home.

Yes! WISE Companion Care is completely free to sign-up.

No, we do not require a consultation to get started. Signing up for services is self-guided, however, if you would like more personalized support our Care Coordinators are here to support you along the way.

WISE Companion Care does not accept insurance or Medicare. Our Companion services are paid privately through our secured, third-party credit card processing system.

Our team of Companions are a very diverse set of compassionate people from all walks of life and age ranges, who share a calling to serve others.

We utilize a third party, secure credit/debit card processing system. Payments are charged at the completion of each shift.

Yes! When you post a job on our online platform it allows you to specify your preference.

Yes, services can be arranged on behalf of parents and/or loved ones.

Yes, accounts can be managed by multiple family members.

Companions do typically assist with light household task like dishes, meal preparation, sweeping, vacuuming and tidying up.

No, companions provide non-medical companionship, help with light household tasks, transportation and pet care services.

No, companion services include everyday household tasks, such as dish washing, light meal preparation and vacuuming.

Our Process:

• Initial virtual (Zoom) interview                          
• Follow-up in-person interview (if background checks are satisfactory)
• Periodic re-screening to maintain safety and standards

WISE Companion Care connects older adults and caregivers with independent companions who provide non-medical, in-home support. 

Our nonprofit model ensures that every match is made with care, using a personalized and assessment-driven approach that centers on dignity, safety, and trust.

Yes, we encourage it. While WISE carefully pre-screens and interviews all companions and volunteers to ensure safety and quality, we believe that personal connection matters. Interviewing your prospective companion gives you a chance to ask your own questions, share your expectations, and make sure it feels like a good fit. Think of it as a conversation to build comfort and confidence before starting your journey together.

Our Companions are thoroughly screened, interviewed and vetted including state, federal, motor vehicle and offender background checks.
Every companion goes through a thorough multi-step screening process before being listed on our platform. This includes:

• County Criminal Search
• Federal and State Background Checks
• Global Watchlist Search
• Motor Vehicle Report
• National Criminal Search
• National Sex and Violent Offender
• Previous Employment Verification

To promote transparency and protect all parties during care services, WISE Care provides body cameras to companions and strongly encourages their use. While we cannot require use—since companions are independent contractors—we make this tool available to promote safety, accountability, and peace of mind for all parties.

If you ever have a concern, question, or complaint about a companion, we want to hear from you. Please contact us immediately—our team will review the issue and take appropriate steps to help resolve it. We are committed to making sure every experience with WISE Companion Care upholds the highest standard of care.

Important Disclaimer

Companions listed on the WISE platform are independent workers, not employees of WISE Care. While we provide screening, connection, and guidance, we are not liable for their individual actions or behavior. Think of our role like helping you hire a trusted handyman, housekeeper, or tutor—WISE helps you make an informed choice, but the final working relationship is between you and the companion.

We currently service Fort Worth Texas and the surrounding area. We are actively monitoring where our services are needed and seeking to expand our footprint across the state.